Latin America

In English

El Salvador


Oscar Orozco, Executive Director, Banco Proamerica, El Salvador

Peru


 Edgar Gallo, Corporacion E Wong, Lima Peru 

Mexico


Jose Luis Acevedo, Speed In Service Seminar – Mexico

Alvaro Urruela Ayacinena, General Manager,Asociation de Gerentes de Guatemala – Guatemala

Samuel Zuniga, Consultant, ZL Consultores S.A.

Honduras


Esmeralda Escalante de Cruz, Consultant, Sevicios Estrategicos Empresariales

Luis Santizo, C.S. Manager, Cementos Progriso

Guatemala


Colombia


Sergio A. Corredor, Corporate Leader of Customer Service and Marketing, ECOPETROL

Central America


Rodrigo Gavarrete, Manager of Strategic Support and Customer Service, Cerveceria Centro Americana, S.A.

Guisela Monzan de Arguedas, Customer Service, Cerveceria Centro Americana, S.A.

Panama


Daly Ibanez, VIP Holdings, S.A. – Panama

Fortunato Bertello, Cable & Wireless – Panama

Nicaragua


Jose Hodgson

In Spanish

Lynn Wong, Plaza Norte + Corporacion E Wong, Lima, Peru

Oscar Orozco, Executive Director, Banco Proamerica, El Salvador

Edgar Gallos, Corporacion E Wong, Lima, Peru 

Teresa Cueva, Managing Director, Escuela Servicios de Excelencia (ESE)

Samuel Zuniga, Socio-Consultor, ZL Consultores S.A.

Esmeralda Escalante de Cruz, Socio-Consultora, Servicios Estrategicos Empresariales

Lic. Macario Armando Rosales Rosa, Presidente, FEDECREDITO

Luis Santizo, C.S. Manager, Cementos Progriso

 

Ernesto Cabrera Tejada – Presidente y Director Ejecu Service Quality Institute

Ricardo Cabrera – Consultor Asociado

Sergio A. Corredor, Corporate Leader of Customer Service and Marketing, ECOPETROL

Maria Patricia Alvarez, Directora Programas de Instituciones de Servicio, Universidad de la Sabana, Colombia

Rodrigo Gavarrete, Manager of Strategic Support and Customer Service, Cerveceria Centro Americana, S.A.

Guisela Monzan de Arguedas, Servicio al Cliente, Cerveceria Centro Americana, S.A.

Daly Ibanez, VIP Holdings, S.A. – Panama

Jose Luis Acevedo, Speed In Service Seminar – Mexico