Retail/Service

Lynn Wong, Plaza Norte + Corporacion E Wong, Lima, Peru

Eduard Kim, President Technodom, Almaty, Kazakhstan

Edgar Gallo, Corporacion E Wong, Lima, Peru

Lynn Wong, Plaza Norte + Corporacion E Wong, Lima, Peru

Harold Perry, Jr., Corporate Training Manager, Orgill, Inc.

Sergio A. Corredor, Corporate Leader of Customer Service and Marketing, ECOPETROL

Samuel Zuniga, Consultant, ZL Consultores S.A.


Alexey Boyarkin, General Director of Business Com, Russia


Nikita Sokolov, Managing Director, Lazurit Furniture Factory


Robert Bayigamba & Emmanuel Hategeka, Private Sector Federation, Rwanda


Brian Khumalo, CEO, Service Quality Solutions, South Africa

Luis Santizo, C.S. Manager, Cementos Progriso

Thomas Kelley, Service Excellence Coordinator,
Aiken Regional Medical Center

Esmeralda Escalante de Cruz, Socio-Consultora, Servicios Estrategicos Empresariales

Elena Kurepina, Service Academy, Nizhny, Novgored, Russia


Saleh Al-Turki, CEO, Nesma Group, Saudi Arabia

Daly Ibanez, VIP Holdings, S.A. – Panama

Jose Luis Acevedo, Speed In Service Seminar – Mexico


Silviu Popovici, General Manager of Foods Business Unit, Wimm-Bill-Dann Foods


Ruslan Chervak, CEO, Rich Strategy, Ukraine


Mkhail An, Ministry of Economic Development, St. Petersburgh Economic Forum, Russia


Oleg Grinkevich, Co-Owner, Armtek, Russia


Rodrigo Gavarrete, Manager of Strategic Support and Customer Service, Cerveceria Centro Americana, S.A.

Guisela Monzan de Arguedas, Customer Service, Cerveceria Centro Americana, S.A.

Charles Muia, General Manager, Serena Hotels