YOUR FUTURE IS UP TO YOU
- Educate Yourself – It is the Best Investment You Can Make In Yourself
- Self-Improvement and Self-Development
- Management: Support Employee Education
CASHING IN INVOLVES AIMING FOR THE TOP
- Expect To Succeed
- Build Your Self-Confidence With Affirmations
- Self-Confidence is Power
- Self-Concept – The Greatest Limitations You Face are Self-Imposed
- Quality Service Performance Standards
HOW TO BE SUCCESSFUL
- Attitude Determines Action
- Visualization – The Way You See Yourself Determines What You Do
- The Power of Self-Talk
- Improve Your Own Circumstances
SELF IMAGE – IF YOU DON’T EXPECT MUCH OF YOURSELF, YOU WON’T DELIVER MUCH
- A Burning Desire Transforms Work Into Obsessions
- The Million Dollar Personal Success Plan
- Pursue Self Improvement Aggressively
SERVICE IS A SKILL – A TALENT – IT’S PROFESSIONALISM – AN ART
- Personal Success Plan For Excellence In Customer Service
- I The Win-Win Paradigm
- Customer Are People
- Accept Responsibility And Admit Mistakes
MASTER THESE SKILLS AND YOU WILL LOVE YOUR JOB, MAKE MORE MONEY, AND GET A PROMOTION
- Be A Good Listener – Appearing to Hear is Not Good Enough
- Handling Complaints
- It’s Not What You Say But How You Say It
- Service Recovery
GOING THROUGH THE MOTIONS OF PROVIDING SERVICE IS ONE THING. EXCEPTIONAL, NOTICEABLE, UNUSUAL SERVICE IS QUITE ANOTHER
- Quality Service Is Whatever Customers Think It Is
- Relationships Are Vital
- Empower Yourself
QUALITIES OF SUCCESSFUL PEOPLE
- Joy In Your Work
- Humor’s Benefits
- Learn To Make The Best Possible Use Of Your Time
- Leisure Time and Fun
- A Winner Never Quits