Latin America
In English
Jose Luis De Alba, President & CEO, INCIPIO Ventures – Mexico
Jose Maria Hernandez, Director General & President – Grupo Pollo Pepe, English Subtitles
El Salvador
Oscar Orozco, Executive Director, Banco Proamerica, El Salvador
Peru
Edgar Gallo, Corporacion E Wong, Lima Peru
Mexico
Jose Luis Acevedo, Speed In Service Seminar – Mexico
Alvaro Urruela Ayacinena, General Manager,Asociation de Gerentes de Guatemala – Guatemala
Samuel Zuniga, Consultant, ZL Consultores S.A.
Honduras
Esmeralda Escalante de Cruz, Consultant, Sevicios Estrategicos Empresariales
Luis Santizo, C.S. Manager, Cementos Progriso
Guatemala
Colombia
Sergio A. Corredor, Corporate Leader of Customer Service and Marketing, ECOPETROL
Central America
Rodrigo Gavarrete, Manager of Strategic Support and Customer Service, Cerveceria Centro Americana, S.A.
Guisela Monzan de Arguedas, Customer Service, Cerveceria Centro Americana, S.A.
Panama
Fortunato Bertello, Cable & Wireless – Panama
Nicaragua
Jose Hodgson
In Spanish
Jorge Cesar Orlando, CEO of America Empresarial – Columbia
Jose Luis De Alba, President & CEO, INCIPIO Ventures – Mexico
Jose Maria Hernandez, Director General & President – Grupo Pollo Pepe, Guadalajara Mexico
Mario Mora – Productions Chief – Foros y Eventos Santander – Panama
Rey Pena – Director Forums & Events at Foros Santader – Costa Rica
Lynn Wong, Plaza Norte + Corporacion E Wong, Lima, Peru
Oscar Orozco, Executive Director, Banco Proamerica, El Salvador
Edgar Gallos, Corporacion E Wong, Lima, Peru
Teresa Cueva, Managing Director, Escuela Servicios de Excelencia (ESE)
Samuel Zuniga, Socio-Consultor, ZL Consultores S.A.
Esmeralda Escalante de Cruz, Socio-Consultora, Servicios Estrategicos Empresariales
Lic. Macario Armando Rosales Rosa, Presidente, FEDECREDITO
Luis Santizo, C.S. Manager, Cementos Progriso
Ernesto Cabrera Tejada – Presidente y Director Ejecu Service Quality Institute
Ricardo Cabrera – Consultor Asociado
Sergio A. Corredor, Corporate Leader of Customer Service and Marketing, ECOPETROL
Maria Patricia Alvarez, Directora Programas de Instituciones de Servicio, Universidad de la Sabana, Colombia
Rodrigo Gavarrete, Manager of Strategic Support and Customer Service, Cerveceria Centro Americana, S.A.
Guisela Monzan de Arguedas, Servicio al Cliente, Cerveceria Centro Americana, S.A.
Jose Luis Acevedo, Speed In Service Seminar – Mexico