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Retail/Service
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Kevin Landi, CEO Bravo – Azerbaijan – English
Nurlan Smagulov, President Group Astana – Kazakhstan – English
Seitzhan Yesagambetov, General Director, MEGA Management – Kazakhstan
Erik Turzhanov – Head of Used Cars, Astana Motors – Kazakhstan
Tatiana Grigoryeva – AutoBoss – Moscow Russia – English
Russian
Vadim Filatov
Nataliia Yena, Crown Ambassador, Amway Diamond Alliance
Lynn Wong, Plaza Norte + Corporacion E Wong, Lima, Peru
Edgar Gallo, Corporacion E Wong, Lima, Peru
Lynn Wong, Plaza Norte + Corporacion E Wong, Lima, Peru
Harold Perry, Jr., Corporate Training Manager, Orgill, Inc.
Sergio A. Corredor, Corporate Leader of Customer Service and Marketing, ECOPETROL
Samuel Zuniga, Consultant, ZL Consultores S.A.
Alexey Boyarkin, General Director of Business Com, Russia
Nikita Sokolov, Managing Director, Lazurit Furniture Factory
Robert Bayigamba & Emmanuel Hategeka, Private Sector Federation, Rwanda
Brian Khumalo, CEO, Service Quality Solutions, South Africa
Luis Santizo, C.S. Manager, Cementos Progriso
Thomas Kelley, Service Excellence Coordinator,
Aiken Regional Medical Center
Elena Kurepina, Service Academy, Nizhny, Novgored, Russia
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Kevin Landi, CEO Bravo – Azerbaijan – English
Nurlan Smagulov, President Group Astana – Kazakhstan – Russian
Beknur Nessipbayev – CEO Astana Motors – Kazakhstan – Russian
Arailym Saurbayeva – Head of Academy, Astana Motors – Kazakhstan – Russian
Eduard Kim, President Technodom, Almaty, Kazakhstan
English
Russian
Saleh Al-Turki, CEO, Nesma Group, Saudi Arabia
Daly Ibanez, VIP Holdings, S.A. – Panama
Jose Luis Acevedo, Speed In Service Seminar – Mexico
Silviu Popovici, General Manager of Foods Business Unit, Wimm-Bill-Dann Foods
Ruslan Chervak, CEO, Rich Strategy, Ukraine
Mkhail An, Ministry of Economic Development, St. Petersburgh Economic Forum, Russia
Oleg Grinkevich, Co-Owner, Armtek, Russia
Rodrigo Gavarrete, Manager of Strategic Support and Customer Service, Cerveceria Centro Americana, S.A.
Guisela Monzan de Arguedas, Customer Service, Cerveceria Centro Americana, S.A.
Charles Muia, General Manager, Serena Hotels
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