“Let me take this opportunity to formally thank you for the two day inspiring seminar that you led our top 500 teamin to a new customer service paradigm. Everybody enjoyed it.”

Tewolde GebreMariam
Chief Executive Officer
Ethiopian Airlines

December 14, 2011

Dear John:

We write to appreciate Service Quality Institute in respect of the Strategy For Corporate Culture Change For Service Excellence Program.

The seminar launch of December 3, 2011 was well received by 200 staff of the Bank. I am pleased to inform you that the staff found the seminar very informative and inspiring. I believe the program will positively influence the entire organization’s service delivery culture.

I sincerely thank you for partnering with Unity Bank Plc in developing a customer service organization.

Dear All,

“Welcome back from John Tschohl school of Customer Services.

The seminar has come and gone, but one of my achievements was meeting you, perhaps for the first time on planet earth! Your participation and contributions while the seminar lasted made the programme a success. Though John anchored the seminar, but you all facilitated by sharing your experiences. Thanks to you and your organizations.

Marketing my company?
Well, I am sure you know by now that SPEED is of great essence.

Do have a great day.”



January 15, 2008

Dear John,


“I write to thank you for the wonderful session you had with us on Saturday 27th of October at the Chartered Institute of Bankers, v/island, Lagos.

It was indeed an eye-opener to so many service issues that had been taken for granted and a new refreshing perspective on how to continually delight our customers.

I must say that going by the level of participation and excitement in the room that day, you have indeed awoken our staff to the endless joys and benefits of quality service, for the first time and now every time.

On behalf of the Management of Access Bank Plc, I once again say, thank you.
We look forward to working with you in the nearest future.”


19th May 2014

Dear John,

On behalf of Amadeus East Africa and I would like to take this opportunity to express my heartfelt thanks to you for the successful Seminar on customer Service held on 17th May 2014 in Nairobi, kenya.

In three words, I’d like to summarize the seminar as , Engaging!, Powerful! and Practical!

The seminar was very inspirational and practical at the same time, for the audience. During the seminar, the audience got very interesting lessons, references and best practices from Companies in other industries that, with no doubt, will help us in the travel industry sector and in particular the Organization I lead, to excel in the way we are managing our customers and on how we are putting the customer at the center of our operation.

From the audience we got very positive feedback and to highlight some of the comments we got;

“This is a great contribution for our travel industry in kenya and it has never happened before”…”This was very informative and thought provoking, we should have these more often”…”It was a big realization from us that some simple and evident things like referring the customer by the name can greatly impact our brand and business.”

And, comments from my team

“I realized the importance of connecting with the customer emotionally”…”The lessons I got will improve the way I engage with our customers from now on”…”We have to make fans out of our customers”

Turning an organization into  a truly customer oriented one is not an overnight process, it takes time an effort from every single team member. The seminar has reaffirmed to me, as a leader, that this is definitively the route to take in order to ensure business sustainability and profitable growth.

I appreciate your remarkable and impactful Seminar